✓ A love of (and ability to) solve problems & challenges.
✓ Attention to detail is a key attribute.
✓ Being able to work on own initiative but understand escalating issues is also important.
✓ Great communication skills, founded in being a good listener
✓ Advanced understanding of support tools, techniques and how technology is used to provide
✓ Advanced understanding of operating systems, business applications, printing systems and
✓ Advanced diagnosis skills of technical issues related of end-user hardware & software and
✓ Advanced experience and knowledge of working with the following technologies:
o Microsoft Active Directory
o Microsoft Hyper V & Azure
o Microsoft 365 Platform
o SonicWall Security Appliances (similar technology)
o Unifi Security & Networking
o Working knowledge of TCP/IP, DHCP & DNS
✓ Must be able to react quickly and accurately while talking on the phone.
✓ Willingness to learn new technologies & concepts.
✓ A deep desire to deliver an amazing Client Experience.
✓ Full clean Driver’s license to facilitate going to clients site.
✓ The ability to speak both Geek and Human, ability to explain to non-technical users how to