Today large scale warehousing and logistics is extremely dependant on technology. Everything from wireless barcode scanning to the assurance that all transactions are audited is dependent on the reliability of the IT environment. Previously, McArdle Skeath had worked with an IT company that they felt were “too large to care for a smaller company like ours”. They were not sure what level of support they were getting, or if their systems were capable of supporting their needs in the future. Issues they faced with the previous supplier included:
- End User Support – no structure, feedback or monitored response times when IT issues were logged.
- IT Outages – the system had failed 3 times in one year, totalling 12 hours of downtime.
- Productivity – slow and ineffective IT was estimated to cost 30 minutes of each user’s time every week.
They required a local IT partner that could proactively manage their ICT environment, while offering on-site and remote support when necessary.