Fran Brophy Case Study

Francis Brophy

Chartered Accountant

“When we were looking for an IT provider, we wanted experts who we could trust as our IT and cyber security specialist. We did not want an off the shelf solution, so when Sync IT provided us with a bespoke strategy designed and tailored to our business and the accountancy sector, we knew that they were aligned with our vision, and a partner we could trust implicitly. Not only have Sync IT exceeded our expectations in service, support and delivery, their training and technology has allowed us to modernize our services, which can now be delivered to clients in their own homes.”

About the Client

Francis Brophy & Co, Chartered Accountants, they are committed to providing a personal service to their clients. By making themselves available all year round and offering proactive advice to allow their clients improve their business, ensuring they had a stable and secure ICT platform is key.

The Challenge

Billable Hours.

  • Due to a poor adhoc IT setup, the business was suffering because of system failure and what seemed like a tired engine.  They needed a system that could ensure they could increase their charge out rate daily.

Complaint & reduce risk

  • In line with the Central Bank and other financial regulatory bodies, there was no way of proving or demonstrating if the business met these criteria.  Large fines could be enforced if expose.

Protection of client data

  • With no internal expertise or knowledge of how best ensure all data was protected and secure, not having a comprehensive IT risk register, was a massive problem leading to reputational damage.

Gain market advantage

  • In a changing and diverse world, our client wanted to be a leader in their field and to demonstrate that they are a ‘modern workplace’ business.

Discovery Phase

As a part of our discovery phase, upon engaging with Fran Brophy, we carried out an in-depth Tech & Cyber Security Assessments to understand their business and outline how we could help in hitting their business objectives.

This checks their network’s security and overall health to review and validate as many as 15 different data-loss and security loopholes. This is cross-referenced against the UK’s Cyber Essential framework.

When completed, the report of findings will not only reveal if their data and computer network are properly backed up and secured, but also if there is anything they needed to do now to prevent a major network outage, data loss, hacker attack or other expensive, data-erasing disaster.

The Solution

Over a 3-month period a structured and managed budget was executed. This included liaison with the relevant 3rd party providers.

Core to the service model and ethos is a continuous review of all the above.

Using our knowledge of security technology and experience, we put together a managed service that helped Fran Brophy maximize security and ensuring client data is protected on an on-going basis, benchmarked against the Cyber Essentials security framework. Linked to this is the assurance that all end-user security access and devices adhere to best practice compliance while avoiding no downtime.

Technology Used

  • Microsoft 365 Business Premium with all the bits; – Have always up to date versions of Outlook, Word, Excel OneNote on all devices. All versions being the same for all users within the business. Allows staff collaborate using real time co-authoring so multiple users can work in the same document simultaneously.
  • Microsoft Hyper V
  • Dell Server Infrastructure Running Local Accounts Production Software
  • Sentential One with SOC (Security Operations Centre) (ConnectWise)
  • SonicWall Security Appliance

Business Outcomes

  • Fran Brophy IT setup was upgraded which has led to an increase in productivity and a decrease in the amount of downtime events. No more time is being wasted as systems are stable.
  • Fran Brophy now has a peace of mind when it comes to protecting their client’s data as partnering up with Sync IT has given them an advanced level of protection.
  • A quarterly review of their IT setup to acknowledge if any changes need to be implemented to give them that market advantage over competitors.